Service performance · published monthly from October 2026
Lifts and complaints
Lifts and complaints were the top two issues in the survey. Both will be measured and published here every month from October.
Lift uptime
Lifts were the lowest-rated service (3.30 of 5) and the top priority for 54% of households. The lift contract costs ₹16 L a year. Batteries cost ₹6.75 L last year.
No data published yet. The first monthly lift report will be published here by 10 October 2026, covering September. It will show, for each wing: the number of breakdowns, the hours each lift was out of service, the uptime percentage, and the time taken to restore service, from the lift contractor's call log checked against the security register.
Complaint resolution
Half the households had raised a complaint in the last six months. Reporting was easy (3.90 of 5). Getting it closed was not: ownership scored 3.05, time to resolve 3.13.
No data published yet. From October, a monthly table from MyGate: complaints opened and closed by category, how many were still open at month-end, and the average days to close. The standard the MC has set is: acknowledged within four working hours, an update every 48 hours, closed only when the resident confirms.
Where the numbers come from
- Lift figures: the contractor's call log, checked against the gate register.
- Complaint figures: MyGate's ticket export, unedited.
- Published by the 10th of the following month. Raw files on request.
Updated 15 September 2026. Accounts to end Aug 26; deposits as at 7 September 2026; survey August 2026. Published by the Managing Committee. Questions: spcaoa@gmail.com