Resident services survey · 23 August to 2 September 2026
What you told us
76 households answered. 87% are satisfied overall. Lifts and pest control are the problems. Complaints are easy to raise and slow to close.
Responses
76
of 294 flats, all four wings
Satisfied overall
87%
mean 4.13 of 5
Weakest service
Lifts
24% rate it poor or worse
Strongest service
Housekeeping and cleanliness
mean 4.41 of 5
Service ratings
| Service | Ratings | Mean / 5 | Poor or worse |
|---|
| Housekeeping and cleanliness |
| 4.41 | 0% |
| Landscaping and gardening |
| 4.33 | 5% |
| Waste collection |
| 4.18 | 5% |
| Electrical and lighting |
| 4.14 | 5% |
| Plumbing and water |
| 4.09 | 3% |
| Security and access |
| 4.04 | 4% |
| Common-area upkeep and repairs |
| 3.88 | 11% |
| Clubhouse and amenities |
| 3.72 | 11% |
| Helpdesk / complaint handling |
| 3.66 | 11% |
| Pest control |
| 3.35 | 23% |
| Lifts |
| 3.30 | 24% |
Very goodGoodAcceptablePoorVery poor
What you want fixed first
| Priority | Chose it | Share |
|---|
| Lifts | 41 | 54% |
| Pest control | 33 | 43% |
| Complaint handling and resolution | 16 | 21% |
| Common-area upkeep and repairs | 15 | 20% |
| Nothing in particular | 14 | 18% |
| Clubhouse and common amenities | 13 | 17% |
| Security and access management | 13 | 17% |
| Resident communication | 9 | 12% |
Each household could pick up to three.
Complaint handling
Rated by the 39 households that reported an issue in the last six months.
| Step | Mean / 5 | Poor or worse |
|---|
| Ease of reporting | 3.90 | 10% |
| Courtesy of staff | 3.74 | 8% |
| Quality of the fix | 3.33 | 23% |
| Speed of acknowledgement | 3.26 | 28% |
| Time taken to resolve | 3.13 | 31% |
| Communication and updates | 3.05 | 31% |
| Ownership until closure | 3.05 | 28% |
By wing
| Wing | Responses | Satisfied | Lifts, mean / 5 |
|---|
| Wing 1 | 10 | 100% | 2.90 |
| Wing 2 | 22 | 82% | 3.59 |
| Wing 3 | 24 | 88% | 3.25 |
| Wing 4 | 20 | 85% | 3.25 |
Wing 1 had the fewest responses and the lowest lift score. The MC is visiting.
What is being done
- Lifts. A monthly log of breakdowns and time-to-restore per lift, published on the lifts page from October; a root-cause report on the Wing 1 and Wing 4 machines; the lift contract rebid on uptime, with penalties.
- Pest control and mosquitoes. The vendor's schedule audited against what was actually done; source reduction around the STP, basements and drains; a published fogging calendar; drain-line treatment for cockroaches.
- Complaints. A response standard in MyGate: acknowledged within four working hours, an update every 48 hours, closed only when you confirm. The numbers will be published monthly on the complaints page.
- Security. The retender specification is written from your comments: guards who speak Kannada, a limit on turnover, a post at each block entrance, logged basement rounds, and a way for guards to recognise residents.
- Play area. The hardened sand and exposed pipes reported by two households are being inspected and fixed first, as a safety matter.
- Costs. Several of you raised overstaffing, Sobha's cost, the ₹7,500 GST line and user charges for the gym and tennis court. All four are addressed on the shortfall page and will be in the meeting pack.
The survey was anonymous. Individual comments are not published. Each one has been read and assigned to an MC member.
Updated 15 September 2026. Accounts to end Aug 26; deposits as at 7 September 2026; survey August 2026. Published by the Managing Committee. Questions: spcaoa@gmail.com